Cookie Consent Here Is All You Need To Know will be discussed in this article. Sharing knowledge is a difficult endeavor. In order to boost the productivity of our support team and enable them to concentrate on activities that inevitably need for human intervention, we must make sure that all of our clients as well as new website visitors can access material.
Cookie Consent Here Is All You Need To Know In 2024
In this article, you can know about Cookie Consent here are the details below;
Because more people are aware of our brand, we also need to make sure that we build our reputation and become more dependable by increasing website traffic and attracting more visitors who may end up becoming our future clients.
How are you going to find out whether the people who purchase your content use your troubleshooting guides to solve problems and your FAQ sites to find answers to their queries? In order to comprehend user behaviour, this is accomplished by obtaining data from the browsers in the form of cookies.
The General Data Protection Regulation, an EU law pertaining to data protection and privacy that came into force in 2018, has made it mandatory for websites to obtain consent from website visitors via cookies before using content from knowledge base articles. Cookie consent is the term for this.
Why would I need cookie consent?
If you gather data from website users in the European Union, you must use a cookie banner. Generally speaking, the GDPR regulations only mandate cookie banners, thus you only need to display them to users of your website who are visiting it from within the European Union. But since you have no control over who sees your website, you use certain tools to keep an eye on things (such HubSpot, Facebook Pixel, Google Analytics, plugins, and social media buttons).
Additionally, using cookie consent is a wise practice to safeguard your website. When a visitor agrees to allow cookies after seeing a cookie banner on your website, you need to keep track of that consent and keep a repository for information. Cookie consent management is the process of recording and maintaining website visitors’ consent.
Here is what the GDPR specifies you need to do to comply:
Give users a thorough explanation of the purposes and methods behind the use of cookies.
- Obtain user consent (by pop-up or cookie bars) before collecting any data, with the exception of data that is absolutely necessary and cookies that are whitelisted.
- Keep a record of the consent that the user has granted.
- Permit users to access your content even if they have restrictions on using specific cookies.
- Permit visitors to remove the data they had previously agreed to give (turn off cookies that have already been activated).
- At the request of the visitor, remove their data.
- Users should be able to activate specific cookies more than others and not be compelled to consent to all or none at all. This is known as granular consent.
What type of information is stored in cookies while accessing the knowledge base?
1. Browsing sessions
In order to keep track of the number of visits, when a visitor agrees to cookies before accessing content from your knowledge base, the cookie consent is temporarily saved in the web browser’s cookie folder. It remains there until the visitor leaves the website or closes the browser window.
If a visitor’s session is open on a specific browser or tab, they are served from that server instance.
2. To monitor or analyze visitors
The analytics software, which is provided by a third party, provides us with information about the number of people who have visited our knowledge base in public mode each time someone visits this website. The cookie allows us to track individual visitors as well as the frequency of visits by informing us if you have previously visited this website.
The number of people who read the article, the number of website visitors who saw the content, and the number of people who enjoyed and found the piece helpful are among the analytics data that are stored by the cookies.
3. Third party website Information using integrations
The following third parties, including Google, Zendesk, and YouTube, may also provide cookies. Customers can use the Single Sign On feature on your website to sign up or receive your login credentials when they access it through search engines like Google, Facebook, or any other social media plugin. You can connect your articles to your social media profiles using it as well. Please visit these third parties’ websites and privacy policies for additional details about how they utilise cookies. Also check What Is digital citizenship
Fantastic. In my knowledge base, how do I go about requesting approval to use cookies?
Kindly refer to the subsequent page, which guides you through the comprehensive process of adding cookies to your website.
Concluding thoughts
The information that cookies store helps you better understand how users of your website interact with your knowledge base and whether they have found the answer to their question or issue in the articles, technical documentation, or FAQ pages for both logged-in and public users. It also helps you determine whether a visitor’s session is open in the same browser or tab when they read the FAQ page or click the chat icon while you are away.
In order for visitors to give their approval and accept the terms of the GDPR, you must show cookie consent for all users who obtain material from your application. You don’t need to worry about where your cookie pop-ups or cookie bars will appear on your website when you use the best knowledge management software, like Document360. The appearance will be tailored to your language and will look like an integral part of your website. Use cookies to assist people view the material that is expected of them in order to improve website traffic and branding consistency.