Site icon TechDaddy

Understanding SMBs’ Trends in Business Phone Systems

If your business is not using a telephone system, you are missing out on many benefits. Customer satisfaction and employee productivity have been shown to suffer from a lack of continuous communication; using a company phone system can help with both of these issues. Today’s low-cost business phone systems offer a variety of valuable features for businesses of all sizes. Let’s take a look at some of them.


If you want your business to grow, it is essential to have a phone system that can handle rapid changes in workloads and user demands. With scalability, your system will continue, and requests will take an acceptable amount of time to process. Leaving your old telephone system in place when you need to expand your business will leave you with limited lines and be very expensive in the long run. On the other hand, new telephone systems are affordable and easy to rescale. In addition, they offer several other benefits like steady communication and improved employee productivity. That is why upgrading your telephone system to an Ooma phone system for business is essential for growth. It also helps you stay competitive.


SMBs seek to make value their top consideration in tech-buying decisions. It means they are opposed to high costs and prefer subscription-based pricing models. They also place a high value on tech support and technical advice. Upgrading to a new telephone system is a great way to cut down costs for SMBs. Old telephone systems are costly and difficult to expand when businesses experience growth. New telephone systems, on the other hand, are scalable and cost-effective. SMBs also experimented with flexible and usage-based consumption models for fixed internet, infrastructure and software-as-a-service (SaaS). They are seeking to avoid expensive long-term contracts. This trend is good news for hosted PBX providers and resellers. These solutions are easy to scale and provide a high margin.


A business phone system based on the cloud allows easy integration of apps such as CRM, virtual meeting software, texting, etc. This way, you can manage your customer’s information and make it easier to score leads. SMBs are developing more sophisticated procurement capabilities and adhering to best practices in purchasing technology solutions. These include soliciting RFPs from multiple vendors, assessing potential providers’ products and services offerings and pricing models, and conducting price comparisons across resellers, value-added resellers (VARs), and direct channels. The hosted PBX systems offer a monthly subscription-based model that offers SMBs cost predictability. It helps them to reduce upfront costs and improve their cash flow. Additionally, they can benefit from a low customer churn rate that boosts recurring revenues. They also experience the flexibility of scaling their usage to meet growth needs without incurring additional upfront costs.


Today’s business phone systems offer mobility and flexibility, unlike traditional landline phones. Workers can connect to in-house team members, outside business associates, and critical customers from their desktop computers, smartphones, or tablet devices, regardless of physical location. It means that SMBs need a system to support their onsite and remote staff, whether working from home or on the go. In addition, they require an agile, cost-efficient solution that can scale to meet their growing business needs. In general, SMBs are more likely to shop around for technology providers, using best practices like soliciting RFPs from multiple vendors and comparing product offerings across resellers, value-added resellers (VARs), and direct channels. Many also prefer best-of-breed products rather than bundled solutions, which may only sometimes fit their unique needs.


The automation trend involves integrating technology into business processes. It can help reduce labor costs, improve performance, and increase productivity. However, it has drawbacks. One of them is worker displacement, which can lead to emotional stress. However, displaced workers can be retrained and given alternative jobs to alleviate the stress. Unlike traditional landlines requiring hardware, new phone systems can run on the cloud and use VoIP connections. They are easier to set up and maintain.

Additionally, they are less expensive and offer greater flexibility than old phone systems. Despite these advantages, many SMBs are reluctant to adopt emerging technologies. Their concerns include cost, security, and job losses. But if they can overcome these barriers, they will reap the benefits of automation.

Exit mobile version